Shipping policy
AURGLENA Shipping Policy
At AURGLENA, our pieces are created with intention and prepared especially for you. Many of our products are made to order, which means your order may require production time before it is shipped.
Order Processing & Production
Once your order is confirmed, it is sent for production and fulfillment. Most orders require approximately 2–7 business days for production before they are ready to ship.
Production times may vary depending on the product, order volume, availability, holidays, and other circumstances.
Please note that production time and shipping/transit time are separate.
Shipping Within the United States
AURGLENA offers free standard shipping on all U.S. orders.
Estimated delivery times shown during checkout or after your order ships are estimates and are not guaranteed delivery dates. Delivery times can occasionally be affected by carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside our reasonable control.
Order Tracking
When tracking is available, you will receive shipping confirmation and tracking information after your order has been fulfilled and shipped.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
Multiple Shipments
Products in the same order may occasionally be produced or fulfilled from different facilities. As a result, your order may arrive in more than one package and at different times.
If this happens, you will not be charged additional shipping fees solely because your order is delivered in multiple packages.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your address before completing checkout. If you notice an error after placing your order, contact us immediately. We will make reasonable efforts to help, but we cannot guarantee that an address can be changed once an order has entered production or shipment processing.
AURGLENA is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.
Delayed, Lost or Missing Packages
If your tracking information shows unusual delays or you believe your package may be lost, please contact us with your order number and relevant tracking information.
We will review the situation and, where appropriate, work with our fulfillment partners or shipping carrier to determine the available resolution.
If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors where appropriate, and with the shipping carrier. You may then contact us if further assistance is needed.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible and include your order number and clear photographs of the item and packaging where relevant.
Please see our Return and Refund Policy for additional information regarding damaged, defective, or incorrect products.
Contact Us
If you have questions about the shipping or delivery of your AURGLENA order, please contact our customer support team at support@aurglena.com and include your order number whenever possible so we can assist you efficiently.