Refund policy
Returns & Refunds
At AURGLENA, each piece is created with intention, and we want you to feel confident when ordering from us.
Made-to-Order Products
Many AURGLENA products are produced especially for you after your order is placed. Because these items are made to order, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or other customer ordering errors, except where required by applicable law.
Please review the product description, size guide, color selection, shipping address, and other order details carefully before completing your purchase.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible after delivery.
Include your order number, a description of the issue, and clear photographs showing the item and the problem. Once reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Order Issues
Please inspect your order when it arrives and contact us promptly if there is a problem. This allows us to investigate the issue with our production and fulfillment partners as quickly as possible.
Sizing
Because our apparel is made to order, we generally cannot offer returns or exchanges when the incorrect size was selected by the customer. Please consult the size guide provided on the relevant product page before ordering.
If the product you receive materially differs from the size specifications provided for the item, please contact us so that we can review the issue.
Cancellations and Changes
We begin processing orders shortly after they are placed. If you need to change or cancel an order, contact us immediately. We will do our best to assist, but we cannot guarantee that an order can be changed or cancelled once it has entered production or fulfillment.
Refunds
If a refund is approved, it will generally be issued to your original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error, damaged or defective product, or where otherwise required by applicable law.
Exceptions and Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws. Where local law provides you with additional cancellation, return, refund, or other statutory rights, those rights will apply.
Contact Us
If you have a question about a return, refund, damaged item, or order issue, please contact AURGLENA through the contact information provided on our website. Please include your order number so we can assist you efficiently.